Shipping, Return & Exchange Policy

 

Shipping

Shipping costs and delivery timelines are listed individually for each item. Please refer to each individual product page for specific information.

Returns & Exchanges

Returns and exchanges are accepted only on items that are damaged. Please call (320) 363-7375 or email us at info@tgreenhouses.com before sending any items back for shipping instructions. We will issue a full refund or exchange on any damaged items returned to us within 10 days of purchase. Shipping charges for sending the returned items to us is your responsibility and shipping cost for exchanges is your responsibility both ways. All items must be in new and unused condition with all original tags and packaging. The original shipping charges are not refundable.

We recommend that all products be shipped back to us using a tracking number with a carrier such as UPS, FedEx, or DHL. We will not be responsible for packages that are lost in route to our warehouse, so it's also a good idea to insure the package for the value of its contents.

Please insert a note inside your package with the following information:

  • Full Name
  • Address
  • Phone Number
  • Original Order Number
  • Reason for the return or exchange

Proceed to ship your item to the address below:

Thomsens Greenhouse & Garden Center
ATTN: Refunds & Exchanges
29754 156th Ave.
St. Joseph, MN 563749

Don’t forget to contact us before shipping items to Thomsens.
(320) 363-7375 or email us at info@tgreenhouses.com